Technopartner Indonesia developed Daviena, a comprehensive platform designed to simplify and enhance customer service experiences in clinics and beauty centers. The system empowers cashiers to efficiently manage customer needs, from identifying customer profiles to guiding product selection, scheduling consultations, and facilitating payments. Daviena connects users with an integrated network of services, providing real-time access to product lists, treatment options, consultation schedules, and transaction processing. Daviena’s goal is to streamline operations and deliver an intuitive, user-friendly solution for both cashiers and service providers.
The growing demand for efficient customer service in clinics and beauty centers has highlighted the need for an integrated platform to streamline operations. Cashiers often face challenges such as identifying customer profiles, managing product selections, scheduling consultations, and processing transactions seamlessly. Without a unified system, these tasks become time-consuming and error-prone, leading to inefficiencies and potential dissatisfaction for both customers and service providers. This lack of a standardized solution has made it difficult to deliver a consistent and high-quality customer experience.
Solution
Technopartner Indonesia developed Daviena as a cloud-driven, comprehensive platform designed to streamline operations in clinics and beauty centers. Daviena provides an all-in-one solution for cashiers and service providers, featuring an intuitive user interface that allows cashiers to identify customer profiles, manage product selections, schedule consultations, and process payments with ease. The platform also empowers service providers with powerful management tools, enabling them to monitor customer appointments, optimize treatment schedules, and enhance overall service efficiency.
Cashier
The cashier screen is used to serve customer needs and help complete customer needs, both by selecting and determining needs when completing transactions and identifying customers on the platform based on the user's mobile phone number, either by adding them as a new customer or searching for registered customers.
Order Consultation
The Order Consultation screen is used to access a list of available doctor schedules for consultation purposes with clients (consumers). So that customers can meet and consult with doctors according to the predetermined schedule.
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Order Product
The Home product screen is used to add customers for transaction needs, see the customer's identity status above the order column, and display the order list price.
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Booking Consultation
The Home product screen is used to add customers for transaction needs, see the customer's identity status above the order column, and display the order list price.
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Booking Treatment
The Home product screen is used to add customers for transaction needs, see the customer's identity status above the order column, and display the order list price.
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